How do I find my Player ID?

Occasionally, if you need to contact our Support Team or Community Team you may be asked to supply your unique 13 Digit Alpha/Numeric Player ID. This is because simply supplying the username you have chosen for your profile isn't enough, this is because profile names aren't unique, there could be multiple players that use the same name as you.

PLEASE NOTE: Keep your Player ID private and please do not post it publicly on any websites, including the social media and/or forums. This information could be used to hijack/steal your profile.

To find your Player ID follow these steps:

  • Tap the side-menu arrow, located halfway up the right-hand of the screen, so that the side-menu is brought into the display.
  • Tap on the Cog Icon (Settings) tab.
  • Your Player ID should now be displayed at the top of the SETTINGS Tab. You also have the option to copy this information to your clipboard so that you can paste it into an email/support ticket by tapping the blue Copy to Clipboard button.


Was this article helpful?
62 out of 80 found this helpful
Have more questions? Submit a request